Barbara Sanfilippo

Today’s challenging audiences want more than a “feel good” talk. They want action-oriented ideas they can implement immediately. Once referred to as a “diminutive dynamo,” Barbara Sanfilippo delivers idea-packed, energizing and interactive programs that not only inform, but also inspire.

Ms. Sanfilippo is a popular keynote speaker, author and consultant specializing in the area of customer service, sales, motivation and performance enhancement. Her consulting company, Romano & Sanfilippo, assist organizations in developing and implementing a sales and service culture. Therefore, as a successful entrepreneur, she has “hands-on” experience in building a consulting practice, implementing strategies and understanding the challenges of today’s business leaders. Previously, she was a Vice President and Regional Sales Manager with two major corporations, including Bank of America. In addition, she enjoyed a successful sales career.

By utilizing a pre-program questionnaire, reading your company or association literature and, when appropriate, conducting telephone interviews with key people, Barbara Sanfilippo is committed to tailoring a presentation to address the unique challenges of your audience.

Ms. Sanfilippo has diverse experience in working with all sizes and types of audiences from facilitating small management retreats, conducting training workshops to delivering major keynote programs. Her dynamic, enthusiastic and genuine style allows her to easily connect with CEOs, senior management, entrepreneurs, salespeople, support and front-line staff.

Barbara Sanfilippo is the author of Dream Big! What’s the Best That Can Happen? and contributing author in The Service Path—Your Roadmap To Building Strong Customer Loyalty. Her articles appear in numerous business journals and magazines.

Ms. Sanfilippo earned the Certified Speaking Professional designation (CSP) in 1991. The CSP is the highest earned designation of the National Speakers Association that recognizes speakers with commitment to ongoing education, proven speaking experience and satisfied clients. In 2000, she was inducted into the prestigious CPAE Speaker Hall of Fame. Previous recipients include; Ken Blanchard, Zig Ziglar, Harvey MacKay, and Brian Tracy. She is one of 85 speakers worldwide to have both the CSP and CPAE.

Barbara Sanfilippo’s enthusiastic and entertaining style combined with her “how to” practical approach have earned her the respect and repeat business of hundreds of associations and corporations in the U.S., Canada, South America, Europe, Australia, and Southeast Asia. These organizations retain her to bring their vision alive, create a sales and service culture, enhance internal service and teamwork, improve sales performance, build customer relationships and motivate their people to take responsibility for their professional and personal development.

Topics:

• How to Engage Staff, Inspire Managers and Increase Performance in Turbulent Times
• How to Attract Business, Sell Value and Dream Big in a Down Economy!
• Dream Big! What’s the Best That Can Happen? Or Dream Big! Success or Significance?
• Life is a Cappuccino—When is Enough, Enough?
• Outclass Your Competition with Five-Star Service or The Evolving Sales and Service culture—What’s Next?
• Staff Engagement—The Key to Bring Your Service and Brand Alive
• Build a Business, Advise a Client, Get a Life!
• Winning Sales Strategies of Top Performers—The Critical Edge!
• Build a Winning Sales Team—Sales Management Best Practices
• Five Star Service and Sales—It Starts With Me!
• How to Manage Your Book of Business—The Secret to Expanding Customer Relationships
• The HR Director’s Role—Be Savvy, Be Strategic, Be Smart
• Consider a Sales and Service Management Planning Retreat