Jeff Tobe

Customer experience expert, award-winning speaker and business author. Guides organizations to go beyond customer SERVICE by considering the customer's "end-to-end EXPERIENCE".


Insurance, Pharmaceutical


Change, Creativity, Customer Loyalty, Customer Service, Employees/Workforce, Motivation

Full Bio

Certified Speaking Professional, Jeff Tobe's credentials are impressive.  Insider Magazine dubbed him "The Guru of Creativity" and readers of Convention & Meetings Magazine chose him as one of their favorite speakers with other celebrities including Bill Clinton, Anderson Cooper, Condoleezza Rice and Daniel Pink.  He is a creativity and customer experience expert, professional speaker and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent.

Tobe founded Coloring Outside the Lines in 1994 and since then has worked with hundreds of clients ranging from ones with less than 20 employees to Fortune 500 companies including Microsoft, PepsiCo, Bank of America, ReMax International and many more!

Jeff Tobe's most requested programs focus on CREATIVITY/INNOVATION, CUSTOMER EXPERIENCE and EMPLOYEE ENGAGEMENT.  His high-energy, high-fun and high-content programs create the ideal presentation for any kind of corporate or educational forum.

His articles have been read in hundreds of publications and he is the author of the hugely popular book, Coloring Outside The Lines. He is the co-author of three other books and his newest book, ANTICIPATE: Knowing What Customers Need Before They Do is quickly becoming one of the hottest business books on the market. He is also the creator of the Touch Point Focus initiative in which he helps clients re-examine their customer touch points



Most Requested Programs:

Coloring Outside the Lines: Creating a NEW Customer/Patient Experience

How do you go BEYOND customer service?  Customer service is no longer a differentiating factor in the marketplace!  Your competitors will ALSO say they offer amazing CS.  Today, we have to be more creative in stepping back and asking ourselves, "What is my customer's (internal or external) EXPERIENCE from the minute they make contact with us until the minute they are done?"  Jeff Tobe takes attendees through an examination of their individual 'touch points'--those opportunities we have to INFLUENCE the customer experience.

Coloring Outside the Lines : Thriving from CHANGE!

Creatively changing the way you do business and look at what you do, will open many doors. In cOLOring OuTSidE ThE LiNEs , Jeff Tobe will unleash your innovative thinking skills and challenge you to step outside of your comfort zone to position what your organization offers more creatively than ever before.

ANTICIPATE: Know What Your Customers Need Before They Do!

In this high-energy, fast-paced session, Jeff encourages attendees to begin to consider their internal and external customer's experience NOT just customer service. Tobe believes that SERVICE = SATISFACTION but EXPERIENCE = LOYALTY.  Whether it is a group of salespeople, educators or healthcare workers, we now have to look at our professions from a whole new perspective.

Outside-the-Lines Teambuilding

Effective teams increase workplace morale and productivity. Teams that are innovative make fewer mistakes, save money and are more efficient. Jeff Tobe explores the creation of interdependence in teams and how the most powerful teams foster self-motivation among their members.

Listening Between the Lines: Effective Communication Skills

"Listening is power in the communication process" according to Jeff Tobe. All world class professionals have perfected their listening skills. Have your people? If not, then Jeff shares nine techniques to more effective listening and communication which will set you apart from your competition.

Jeff Tobe's hugely popular book! Certified Speaking Professional, Jeff Tobe Headshot Action shot Action Shot 2

Anticipate: Knowing What Customers Need Before They Do! Coloring Outside the Lines Communication Coach Home Based Business book

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